How does it work?
At 10am on the sold-out day, a private booking link for any available vessels will be sent to all guests on the cancellation list. Bookings can then be made on a first-come, first-served basis. This private link will be available for one hour before the available rafts are offered to the general public.
Why we are managing cancellation lists this way
As the occurrence of sold out days happens more frequently, we find it difficult to keep up with the volume of floaters on the cancellation list in a way that is fair to all. We’ve canvassed our customers and have adopted this new method based on your feedback. This way, we can close bookings to new customers while providing everyone on the list a fair chance of getting a raft.
Will I receive a phone call if there is availability?
You will no longer receive phone calls when rafts become available; all people on the cancellation list will receive the email at the same time (9am) on the sold-out day.
Do I need to pay to secure my place on the cancellation list?
No payment is required to put your name on the cancellation list.